Returns & Exchanges

At Hotmilk Lingerie, we want you to feel confident and comfortable in your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with tags attached. Please ensure garments are tried on over your own underwear to maintain hygiene standards and eligibility for a refund.

1

Check Eligibility

Ensure your items are in original condition, unworn, unwashed, and have all original tags and hygiene stickers still attached.

2

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

3

Pack and Ship

Securely pack your items in their original packaging and use the prepaid shipping label provided via the portal to drop off your parcel at a designated carrier location.

4

Receive Refund

Once our warehouse receives and inspects your return, we will process your refund or dispatch your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing